Why Your Company Should Be Using A Client Relationship Management System
Let’s start with the definition of a Client Relationship Management system (CRM). Because, if you don’t know what a CRM is, it can be assumed that you are not using one for your business.
Wikipedia states that“A Client Relationship Management system (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.”
What a CRM does for Your Company
A CRM can up your sales, when used properly. The right CRM or custom-built CRMs can do wonders for your sales, marketing, customer service, and overall brand loyalty or client retention. The right CRM can perform automated functions that can cut cost and make your company more efficient. Speaking from personal experience you cannot and will not remember everything. I know you are saying “I’m like an elephant. There is no way I forget my prospects and meetings.” But what about sending E-mail’s regularly? And even if your answer is still, “I can do all of this on my own,” all I have to say to that is…just because you can do something doesn’t mean you have to. Having A CRM is just another way to work smarter not harder.
Using a CRM Can Help You Perform Better and Be More Creative
The time that using a CRM can save, will free you up to do more research on potential prospects. It can even help you be more creative with your approach and your marketing efforts. You will never miss a meeting or scheduled email again. You will be constantly streamlining your sales processes and achieving more efficient sales. Like any good Salesperson knows, time is money and a CRM helps you gain more. So, I guess you could say that a CRM gives you money and time.
Everyone Needs Metrics
Do you know how much effort went towards closing sales this week? Do you know how you performed last year? What’s your most affective effort to reach your prospects and customers? Metrics are extremely critical for the growth of your business and if you want success, you need metrics! A CRM can provide instant metrics and that my friend is invaluable. Are cold calls dead? You won’t know unless you have metrics. After you have used your new CRM for couple of months and you have these reports in your hands, I guarantee you will instantly have a better understanding of what does and doesn’t work. You can instantly start streamlining your sales process.
In closing if you’re not using a CRM you need to start. They can change the future of your business. If you’re doing well now you will only do better with a CRM. So, if you don’t want more time to track down leads and you don’t want instant metrics, e-mail scheduling, and client information at a push of a button, don’t get a CRM.But if you want to be more organized, have the numbers that matter, track your tasks and events, never lose important data again, and have an overall new control over your business, get a CRM.