Where and How Bots are Being Used to Help Businesses
Here we are again to share more of our knowledge on bots with you. Last time I defined “Bot” for you. Today, I am going to tell you how people are already using ‘Bots’ to grow their business.
What makes it easier to place an order for your favorite drink or snack at Starbuck’s?
They deliver Search Engine Optimization (SEO) knowledge directly to your Slack Channel.
For restaurants, Bots can take reservations, display menus and promotions to customers, and collect feedback without additional manpower.
Bots are the future of the customer experience and have the power to replace search windows and many other apps. You can integrate a customer support Chatbot in your business to cater to simple queries of customers and pass on only the complex questions to customer support agents.
Businesses will be able to save a lot of money while earning more revenue with the help of these Bots because they work 24/7 without taking a break.
Chatbots are also useful in presenting product recommendations, improving customer experience, and engaging customers through targeted marketing campaigns.
Bots can be created to connect to your sales team’s calendars to pull availability and book meetings. They can check your documentation and provide answers on your website.
Remember that a Bot is basically software that you can program to carry out a specific set of actions, which they do all on their own.
There are so many things a Bot can do. What can they do to increase your productivity and customer satisfaction?