Next, for timely Client Service, we need to make sure you are where your clients are. A majority of the time, those seeking services, are on their phone. More than 63% of searches in the U.S. now happen on smartphones or tablets. If not configured properly, your Information Technology and Software Company’s potential Patients will get frustrated and move on. In order to avoid this, your website must be created properly. But creating a responsive and adaptive website that will attract visitors takes time. There is a detailed process to building your website, layer by layer, to work on desktops, laptops, tablets and smartphones.